How to Cancel Candy AI and Get a Refund (2026)
To cancel Candy AI, log in at candy.ai, open My Profile, click Settings, scroll to the bottom and click Unsubscribe. Candy won't charge you again, and Premium stays on until the end of the period you already paid for. Cancelling doesn't refund that payment, though. For a refund, you have to email Candy's support within 24 hours of paying.
We make Lovi Dream, an adult AI girlfriend app that competes with Candy. If token costs are why you're leaving, the last section covers how Lovi's tokens compare. Everything below about Candy comes from its help center and terms of service, which we read on November 5, 2026.
How to cancel Candy AI on a computer
Go to candy.ai and log in with the account that pays for Premium.
Click your profile in the top-right corner to open the My Profile menu.
Click Settings.
Scroll to the bottom, where your subscription details are, and click Unsubscribe.
Confirm the cancellation on the screens that follow.
These are the steps in Candy's own guide, How do I cancel my subscription? The same Settings page shows your plan and the date your current period ends. Take a screenshot of it after you cancel, so you have proof if Candy charges you again.
How to cancel Candy AI on iPhone or Android
Candy AI has no app in the App Store or Google Play, which its help center confirms. If Candy's icon is on your home screen, it's the website saved as a shortcut, so you cancel the same way:
Open candy.ai in Safari or Chrome, or tap the Candy icon on your home screen.
Open the My Profile menu and tap Settings.
Scroll to the bottom, tap Unsubscribe and confirm.
You won't find Candy in your iPhone's subscriptions or in Google Play, even if you paid with Apple Pay or Google Pay, because you pay Candy directly on its website. Our post on the Candy AI app explains how the home screen version works.
What happens after you cancel Candy AI
Premium keeps working until the end of the billing period you paid for, and Candy doesn't charge you for the next one. That means cancelling early costs you nothing: if you only want one month, cancel right after you pay and keep Premium until the end date in Settings. On a quarterly or yearly plan, cancelling doesn't refund the months you haven't used. Candy has no option to pause a subscription, so cancelling is the only way to stop the charges.
When the period ends, your account goes back to the free version, where you can't keep chatting or generating images. Your chats, characters and images stay in your account, and they come back if you subscribe again. Only deleting the account removes them. If you want to keep chatting without a plan, our list of free Candy AI alternatives covers apps with free accounts.
Tokens are where Candy's own pages disagree. Candy's terms say any tokens left when your period ends "will expire and become unusable" and don't carry over if you subscribe again. A help center article from August 2026 says your tokens stay on the account. The terms are newer, from September 22, 2026, so spend your tokens before the end date in Settings.
How to get a refund from Candy AI
Cancelling and asking for a refund are two separate steps, and Candy's support team reviews each refund request. Candy's refund article lists the conditions, and you have to meet all of them:
You ask within 24 hours of the payment. Cancelling within 24 hours doesn't count as asking.
You've used 20 tokens or fewer.
You paid directly with a debit or credit card. Candy's terms only refund card payments.
The problem isn't on your side, such as your device or internet connection.
Token packs have a stricter rule: once you've used any of the tokens in a pack, Candy won't refund it. To ask for a refund, email support@candymail.ai from the address on your Candy account and say clearly that you want a refund, not only to cancel. A short email is enough:
Subject: Refund request
Hi, I'm asking for a refund of my Candy AI Premium payment of [amount] on [date]. My account email is [your email]. I've used fewer than 20 tokens, and I've cancelled my subscription in Settings.
If Candy approves the refund, it cancels your subscription at once and removes your remaining tokens, according to its terms.
Refunds in the EU and UK
If you live in the EU or UK, Candy's terms give you 14 days to withdraw from your first purchase without giving a reason, counted from Candy's confirmation email. Email support@candymail.ai saying you're withdrawing from the contract. Candy then refunds what you paid, minus a share for what you used, within 14 days and to the same payment method. This right covers the first purchase only, not renewals.
Disputing the charge with your bank
Candy's terms say that once you file a chargeback, Candy cancels the subscription and removes your Premium access and tokens at the same moment.
How to delete your Candy AI account
Deleting your account also cancels your subscription, according to Candy's help center. These are the steps from Candy's guide to deleting your account:
Log in at candy.ai and open the My Profile menu.
Click Settings.
Scroll down past your subscription details to the Danger Zone.
Click Delete Account and confirm.
Deleting removes your chats, characters, images and history for good, so save any images you want to keep first. Candy says it keeps some data for periods required by law, which its privacy policy explains. Our post on whether Candy AI is safe covers what Candy stores about you.
If Candy charged you after you cancelled
Start with your bank statement. Candy's charges show as "EverAI", the company that runs Candy, so look for that name. Then check that you cancelled on the account that's paying. If you signed up twice, for example once with Google and once with an email address, log in to each and look at Settings.
If you're sure you cancelled or deleted the account and were still charged, email support@candymail.ai with your account email and the last four digits of your card, which Candy's help center asks for. The 24-hour refund window counts from each payment, renewals included, so write as soon as you see the charge. Candy's help center lists email and a request form for support, and no phone number.
Cancelling doesn't stop Candy's marketing emails. To stop them, untick Automatic Notifications at the bottom of Settings, or click Unsubscribe in any Candy email, as Candy's email guide describes.
Moving from Candy AI to Lovi Dream
Lovi Dream is our app, so read this part with that in mind. It works like Candy: you chat with ready-made AI girlfriends or create your own, they send photos in chat, and you can watch Shorts, one-minute video stories shot from your point of view. The first episodes of every series play free without an account.
If you're leaving Candy over token costs, Lovi's tokens go further. $9.99 buys 300 tokens on Lovi, against 100 on Candy, and a private pack of photos and videos costs 20 to 60 tokens, against 145 to 330 on Candy. Our breakdown of Candy AI pricing has Candy's full token costs. Lovi also has a one-time Lifetime plan if you'd rather not have a subscription that renews, and our pricing page has every plan.
Lovi's refund policy gives you 14 days to ask for a refund of your latest subscription charge, as long as you haven't used much of the service in that period. Lovi's library is smaller than Candy's. Lovi's characters keep the last 80 messages of a chat in view, so they follow a long scene but won't remember last month.
Frequently asked questions
Does Candy AI offer refunds?
Only if you email support@candymail.ai within 24 hours of paying, have used 20 tokens or fewer and paid by card. Cancelling alone doesn't refund you. In the EU and UK, you can also withdraw from your first purchase within 14 days.
How do I delete my profile on Candy AI?
Open My Profile, click Settings, scroll down to the Danger Zone and click Delete Account. Deleting the account also cancels your subscription and removes your chats and images for good.
What happens to my Candy AI tokens when I cancel?
Candy's terms say unused tokens expire when your paid period ends and don't carry over if you subscribe again. Use them before the end date shown in Settings.
Does Candy AI have a customer service phone number?
No. Candy's help center gives the email address support@candymail.ai and a request form for support, and no phone number.